Legal Notice
1 Website Publisher
The website https://inozya.com is operated under the trade name INOZYA.
Company identification information
The legal information allowing precise identification of the company operating INOZYA must be directly and permanently accessible on the website, in accordance with the obligations applicable to companies carrying out online activities in Belgium.
2 Activity
INOZYA operates an online store primarily dedicated to the sale of perfumes and beauty products.
The site allows visitors to view the products offered, their characteristics, their prices and, when this feature is available, to place orders directly online.
Essential information relating to the products is communicated to the consumer before the order is concluded, in accordance with the rules applicable to e-commerce.
3 Website Access
The INOZYA website is accessible, in principle, 24 hours a day and 7 days a week.
INOZYA may, however, temporarily suspend access to the site, particularly for reasons of maintenance, updates, security, repairs or for any other technical reason.
INOZYA strives to ensure the availability and proper functioning of the site, without being able to guarantee permanent availability or the total absence of errors or interruptions.
4 Intellectual Property
All elements present on the INOZYA website, including texts, photographs, images, logos, brands, illustrations, graphics, videos, icons, sound elements, layouts, software and other content, may be protected by applicable intellectual property provisions.
Unless otherwise provided by law or with prior authorization from the rights holder, any reproduction, representation, adaptation, modification, distribution or exploitation, in whole or in part, of the content of the site is prohibited.
Any request concerning the use of content present on the site can be sent to:
5 Liability
INOZYA strives to provide information that is as accurate, complete and up-to-date as possible.
Despite the precautions taken, some information may exceptionally contain errors, omissions or information that has become outdated.
INOZYA may modify or update the content of the site at any time, including information relating to products, prices, availability and services.
The photographs and visual representations of the products are intended to present the products as accurately as possible. However, differences may appear, particularly depending on the display settings of the screens.
6 Personal Data
As part of its activity, INOZYA may process certain personal data of users and customers of the site.
The processing of personal data is carried out in accordance with the applicable regulations concerning the protection of personal data, in particular the General Data Protection Regulation (GDPR).
Information relating to the collection, use, retention and rights of data subjects is detailed in the Privacy Policy of the site.
8 E-commerce
Sales made via the site are subject to the rules applicable to distance contracts and e-commerce.
Before concluding the order, the consumer receives the legally required information, particularly regarding:
- the identity and contact details of the company;
- the essential characteristics of the products;
- the total price to be paid;
- any additional costs;
- payment methods;
- any delivery terms and restrictions;
- the existence and terms of the right of withdrawal when applicable;
- the applicable legal guarantees.
The specific conditions applicable to purchases are detailed in the General Terms and Conditions of Sale of the site.
9 Legal Guarantee
When provided for by applicable legislation, the consumer benefits from the legal guarantee of conformity applicable to consumer goods.
This guarantee applies in accordance with the mandatory provisions of Belgian law and cannot have the effect of limiting the rights legally enjoyed by the consumer.
For any questions or complaints regarding a product, the customer can contact INOZYA at:
10 Right of Withdrawal
For distance contracts to which the right of withdrawal applies, the consumer generally has a legal period of 14 days to exercise their right of withdrawal, in accordance with the conditions provided for by applicable legislation.
The exact period and terms for exercising the right of withdrawal, as well as any exceptions provided by law, are detailed in the General Terms and Conditions of Sale and the information communicated before the order.
Certain categories of products may be subject to exceptions to the right of withdrawal provided for by law, particularly in certain circumstances when products are unsealed after delivery for health protection or hygiene reasons.
11 Complaints and Disputes
For any questions, difficulties or complaints regarding an order or product, the customer is invited to contact INOZYA first to seek an amicable solution.
Complaints can be sent to:
When applicable regulations provide for or require recourse to an out-of-court dispute resolution procedure, information relating to this procedure is communicated to the consumer in accordance with applicable legal requirements.
12 Hosting
The INOZYA website is operated using the Shopify e-commerce platform.
The technical infrastructure, the hosting of the shop, and certain services necessary for its operation may be provided by Shopify or by technical service providers associated with the platform.
13 Contact
For any questions concerning these legal notices, the operation of the site, or information relating to INOZYA, you can contact: