Select the desired products, add them to your cart, then follow the steps indicated during payment.

Before final validation, the summary of your order allows you to check the products, quantities, prices, and applicable fees.

The final validation of the order implies a payment obligation.

Yes. An order confirmation is sent after validation of your purchase, subject to the availability of the electronic communications service.

The delivery time announced by INOZYA is 3 to 5 business days.

The applicable deadline is indicated to the customer during the ordering process when it depends on the destination or the chosen delivery method.

When a tracking number is available, it can be communicated to the customer after the order has been shipped.

We recommend that you keep the packaging and take photographs of the package, the shipping label, and the products concerned.

Then contact INOZYA as soon as possible so that the situation can be reviewed.

Any internal reporting procedure does not limit the consumer's legal rights, including those arising from the legal guarantee or the right of withdrawal when applicable.

For distance purchases made online, the consumer generally has a legal period of 14 calendar days to exercise their right of withdrawal, without having to justify their decision.

The period generally begins to run from the receipt of the goods, according to the applicable rules.

The right of withdrawal has certain exceptions provided by law.

In particular, certain sealed goods that cannot be returned for health or hygiene reasons may be excluded from the right of withdrawal when their seal has been removed after delivery.

The applicable conditions are specified in INOZYA's General Terms and Conditions of Sale.

In case of exercising the right of withdrawal, the direct costs of return are generally borne by the consumer when they have been properly informed before the conclusion of the order.

Rules may differ when a product is defective, non-compliant, or when another legal provision requires the seller to bear the costs.

Consumers benefit from the legal guarantee of conformity applicable to consumer goods.

In Belgium, this warranty is generally 2 years from the delivery of the goods, subject to the conditions and rules provided by the applicable legislation.

Contact INOZYA as soon as possible, indicating your order number and the nature of the problem.

Depending on the situation and applicable legal conditions, different solutions may be provided, including repair or replacement of the goods and, when the conditions are met, a price reduction or contract termination.

The essential characteristics of the products are presented on their respective pages.

Photographs may show slight display differences depending on the screen used. The information on the product page remains decisive for the announced characteristics.

Payments are processed via the payment solutions offered during the order.

INOZYA never asks for your password or full credit card details via email.

Available payment methods are displayed at the time of order validation. Their availability may vary depending on the destination or the technical conditions of the payment provider.

Personal data is processed in accordance with our Privacy Policy.

They may notably be necessary to process orders, ensure delivery, respond to customer requests, secure the site, and comply with legal obligations.

Certain strictly necessary cookies may be used to ensure the functioning of the site.

Non-strictly necessary cookies, particularly certain analytical or marketing cookies, require your prior consent when regulations demand it.

You can consult our Cookie Management Policy for more information.

For any questions concerning an order, return, delivery, or product, please use our contact page.

Please include your order number when your request concerns a purchase already made.